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Our Contract Terms
Trucking damage claims are covered by the carrier from up to $250,000 cargo insurance per load, and a minimum a million dollars public liability and property damage.
All claims must be noted and signed for at time of delivery. Claims for damages not documented on Bill of Lading will not be honored. TCI strongly suggests that a phone call is made to one of our representatives in case there is noticed damage or loss.
All claims, subrogation, litigation or legal action must have right of venue in the State of Illinois, in the municipal court of Lake County.
TCI will not be responsible for any exhaust systems, mufflers or tail pipes. No Exception!
TCI will not be responsible for any mechanical-function damages including: engine, transmission, motor mounts, clutch, suspension, ect.
Damages cause and/or resulting from any type of weather conditions: snow, ice, rain, winds, floods, tornadoes, hurricanes, sand storms and etc.
TCI Logistics agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but delays during pick-up or delivery may occur sometimes because of occurrence of floods or any other natural disasters.
A cancellation fee of $50 will be charged for orders canceled prior to 24 hours after the requested available pick up date.
Carriers assigned by TCI Logistics perform door to door services unless residential area restrictions apply. If that is the case, client will be asked nicely to meet driver at the nearest location allowing the truck to load/unload vehicle safely.
Pickups by hourly appointment are available for an additional fee, by smaller unrestricted auto carriers.
If client is not available at delivery or client is unresponsive, vehicle will be delivered to a terminal, and there will be an extra charge for storage and delivery. (24 hour heads up is given by carrier for pick up or delivery)
If TCI Logistics is not advised of inoperable or oversized vehicles prior to pick up, driver at pick up will inquire of extra funds.
Vehicles must be passed on to carriers in good running condition with no more than a half tank of fuel.
Carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down.
Orders shall be paid in two separate payments. Once the vehicle has been assigned to a driver, a deposit will required to reserve the spot on the trailer. (usually 10-20%), the remaining balance will be paid on delivery to the driver (cashier’s check, money order or business check).
Overseas orders must be prepaid by cashier's check or wired money.
Shipper warrants that he will pay the price quoted due TCI Logistics, Inc. for delivered vehicles and will not seek to charge back a credit card or stop a check to offset any dispute for damage claims.
Department of Transportation regulations require that all claims be filed in writing and all tariffs be paid in full before claims are processed.
TCI Logistics’ Department of Transportation Broker's license is # 947471
This supersedes all prior written or oral representation of TCI Logistics and constitutes the entire agreement between shipper and TCI Logistics and may not be changed except in writing signed by an officer of TCI Logistics.